Delivery & returns
We deliver to Northern Ireland, ROI, UK Mainland, Scottish Highlands, Scottish Islands, Isle of Man and Isle of Wight. Deliveries to other locations can be arranged by calling our office on 028 7134 6767.
Larger items, such as furniture and bespoke items can take up to 28 Days for delivery. Stock items are usually delivered within 2-3 Days. Deliveries are carried out by a national courier, and require a signature.
All products requested will be delivered by Creative Activity free unless the order is under £100/ €150 +VAT in which case a service charge of £7.95/ €12.94 +VAT will apply for orders to Northern Ireland and Ireland. Carriage to UK Mainland and other areas will be quoted at time of order.
In no circumstances will the seller be liable for loss or damage of any kind whatsoever caused directly or indirectly by the delay in the delivery of goods.
THIRD PARTY DELIVERIES
These will attract a separate charge, details available from the local Creative Activity Service Centre.
Unless faulty, goods correctly supplied to order are not returnable except by previous agreement and these must be consigned carriage paid to our warehouse within 21 days in their original packing. A handling charge of up to 25% may be incurred. If they are returned faulty, they will only be credited if the manufacturer accepts that the product has not been misused, overloaded, incorrectly installed or incorrectly stored. In certain circumstances a faulty product evaluation form will need to be completed. Once a credit is received from the manufacturer, we will in turn credit your account. If r the manufacturer confirms that goods were not faulty no credit will be issued.
CREDIT NOTES FOR RETURNED GOODS CANNOT BE ISSUED UNLESS OUR INVOICE NUMBER IS QUOTED ON ALL CORRESPONDENCE RELATING TO THE RETURNS.